guarantee

At HOMELUX, we are committed to providing our customers with high-quality kitchen supplies and home products. We stand behind the products we sell and offer warranty services to ensure your satisfaction and peace of mind.



Warranty scope:

We offer a warranty on eligible products against defects in materials and workmanship. The duration and terms of the warranty may vary depending on the product. The warranty period begins on the date of purchase.



Warranty claim:

To make a warranty claim, please follow these steps:



Contact us:

If you have any problems with a product covered by our warranty, please contact us as soon as possible. You can contact our customer support at shop@homelux24.eu or call us at +49 (0)2843-9023280. Provide us with detailed information about the problem and your order details.



Evaluation and solution:

Our team will review your warranty claim and may request additional information or evidence such as photos or videos to assess the situation. We will promptly review your claim and work toward a resolution.



Warranty services:

If your warranty claim is approved, we will offer one of the following remedies, depending on the circumstances:

Repair: We may offer a repair suggestion to fix the problem with the product.

Replacement: If repair is not possible, we may offer a replacement product with equal or similar specifications.

Refund: In some cases, a refund/partial refund of the purchase price of the product may be granted.

Exclusions and limitations:

Please note that our warranty does not cover:

Damage caused by improper installation, use or maintenance

Modification or change of the product

Damage caused by accident, misuse or abuse

The warranty is non-transferable and applies only to the original purchaser of the product. Proof of purchase may be required to make a warranty claim.

Disclaimer:

HOMELUX GmbH reserves the right to change or terminate warranty coverage at any time and without prior notice. Our warranty is in addition to any rights and remedies you may have under applicable consumer protection laws. These rights are not limited or restricted in any way.

CONTACT US

If you have any questions, please contact us! We will reply you within 24 hours. Our working hours are Monday - Friday 9:00 - 17:00 GMT +1.00


Email: shop@homelux24.eu

Phone: +49 (0)2843-9023280

Business address: Keplerstrasse 2, 47506 Neukirchen-Vluyn, Germany

Postal address (return and exchange address): Husenweg 70, 47495 Rheinberg, Germany