Shipping Policy

Our goal is to provide the best possible shopping experience to our customers in Germany, we are committed to providing you with the best possible service, we offer free shipping in Germany.

Estimated delivery times vary depending on when the order is placed (before or after the cut-off time), processing time and the shipping time to be calculated

Processing time for orders

  • It is the time period between the moment the customer places the order and the moment the seller hands the order over to the delivery service.
  • Generally, orders are dispatched within 1-2 business days after order confirmation/payment. Orders placed on weekends may experience delays.
  • Our warehouse only operates Monday through Friday during normal business hours, excluding holidays. In these cases, we take measures to keep shipping delays to a minimum.

Shipping costs and delivery time

country

Estimated shipping time

Shipping fee

Courier service company

Germany

2-4 working days

Free Shipping

DHL Express

Total delivery time = processing time + shipping time (depending on your location)

Shipping location

  • We only offer delivery within Germany.
  • Delivery to PO Boxes or APO/FPO/DPO addresses as well as international deliveries are not currently available.

Shipment tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (tracking number will be activated within 24 hours ). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your parcel normally, please contact us and we will solve the problem within 48 hours .

Delivery time exceeded

  • If your order is delayed, please contact us by email at shop@homelux24.eu . We will immediately check the situation with the transport company. Thank you for your understanding and support.

Order cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment is completed and the package has not been shipped yet, you can cancel your order before the item is delivered. We will refund you the full amount.
  • Orders cannot be cancelled once the package has been shipped.

About customs duties

  • In rare cases, orders may be subject to customs fees imposed by your government, not ours. You are responsible for these charges. We apologize for any inconvenience this may cause, but we have no control over customs authorities in your country or elsewhere. Please contact your local customs office for more information about customs fees, duties or tariffs.

About VAT and GST

  • VAT and GST are included in the price.

If you have any questions about the shipping policy, please contact us:

Email: shop@homelux24.eu

Phone: +49 (0)2843-9023280

Address: Keplerstrasse 2, 47506 Neukirchen-Vluyn, Germany

Working hours: Monday - Friday 9:00 a.m. - 5:00 p.m. GMT +1.00